Returns policy

Returns policy

Returns policy

Custom orthotics are made specifically to a plaster cast, impression or 3d scan for each patient and as such are made uniquely for each individual patient.

Custom orthotics are individually made and cannot be transferred or re-sold to another patient or customer.

As part of the provision of these custom made devices we also provide an unlimited 3 month follow up service. This allows an unlimited number of adjustments to ensure patient satisfaction.

The provision of custom made orthotics is a medical treatment and like all medical interventions they do not have a 100% guarantee of success.

Whilst every effort is made to make adjustments to your custom orthotics to maximise their benefit to you. It is not guaranteed that your symptoms will resolve with orthotics in the same way other medical interventions cannot offer a guarantee of success.

Like other custom made items, custom orthotics are non-returnable and as such we do not provide refunds on any custom orthotics provided.

Instead we do offer 3 month unlimited adjustsments as part of our standard service to patient purchasing custom made orthotics.


Hamilton: 01698 537 037
Glasgow: 0141 212 7172

The Treatment Hub,

Based in Hamilton, 10 miles from Glasgow city centre we service the Lanarkshire, Glasgow and West of Scotland areas

The clinic is only 10 minutes off of the M74 the main route from Glasgow to the South. We are approximately 25 minutes from Glasgow City Centre, and close to East Kilbride, Motherwell and the rest of Lanarkshire.

Sport Orthotics Clinic,

Our Glasgow biomechanical assessment clinic is set in the heart of Glasgow city centre, at The Sport Orthotics clinic, Glasgow.

This biomechanics and orthotics clinic is based within the Sport Orthotics Clinic, working with a team of health professionals to provide an all encompassing approach to treating our patients.

The clinic at La Belle Place Glasgow, is a short walk from Charing Cross heading and overlooks Kelvingrove Park.

Physiologic Physiotherapy, Aberdeen

Physiological Aberdeen provide a range of services enabling them to provide a holistic approach to health and well-being through specialist physiotherapy, rehabilitation, functional training, medical acupuncture, manipulative therapy, and injection therapy.

The clinic on Great Western Road is surrounded by bus stops with several services passing throughout the day.  Aberdeen train station is within walking distance, and on-street parking is available round the corner on Cranford Road

Move Better Physiotherapy,,

Move Better Physiotherapy was Established in 2012 to provide top quality Physiotherapy to the West Coast of Scotland. They offer the latest evidence-based treatments to clients in order to relieve pain in the short term and manage it better in the longer term.

The Clinic, based on Barns Street, is a 10-minute walk from Ayr train station.  There are several bus stops on the adjacent Fullarton Street with frequent services, and on-street parking is available outside.